Frequently asked questions
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How to choose the right size?
We provide a detailed size guide for each dress. Measure your bust, waist, and hips, then compare them to the chart. If you're between two sizes, consider the fabric and style.
What if the dress doesn't fit me?
You can return or exchange the dress within 30 days, provided it is unworn and in its original condition. We make this process simple and quick for you.
How long does shipping take?
Shipping usually takes 5 to 10 business days. You will receive a tracking number to monitor your order.
Is the quality of the dresses guaranteed?
Yes, our dresses are made with high-quality materials and undergo strict quality checks to ensure customer satisfaction.
What if the dress arrives damaged?
Contact us immediately with photos of the issue. We will send you a replacement product or process a refund based on your preference.
Can I trust the accuracy of the photo colors?
We strive to ensure that the colors in the photos accurately reflect the dresses. However, slight variations may occur due to lighting or screen settings.
Are purchases on your website secure?
Absolutely. Our website uses secure payment methods and data encryption to protect your personal information and payment details.
If you have any other questions, feel free to contact us at contac.elevacouture@gmail.com
We are here to help!